AAA

A Kokilananda a month ago

Brought my car in for new tires and road force balance. When I got home I see that they didn’t put back the caps on the valve stem. I had 4 caps on old tires when I brought it in. Disappointed somewhat. Not to mention, my appointment was at 11AM, they only brought car in service bay at 1PM and 2 PMish it was done. Why have appointments if it was gonna be 2 hours later before they start working on it.

languageb 4 months ago

Initially I came for an international drivers license and visa fotos for my move to France October 2020 in out in 15 minutes. Next I ordered travel plans for my daughter’s college drop off at Washington State University in August 2026 it arrived in 3 days by mail. Lastly I ordered Japanese yen for daughter’s high school graduation gift in June 2026 out in 10 mins. Excellent service, but man I’m doing too much!

Jas 4 months ago

I extend my sincere appreciation to Freddie who assisted me in getting a new IDP for an upcoming international trip. Freddie was highly professional and thorough in the process. He took a beautiful passport sized photo and answered all of my rental vehicle questions about my upcoming trip. Very friendly, positive, and calm attitude. The gold standard for customer service. I can’t wait to come back here in 2027 for my next international trip.

Hai Nguyen Edited a year ago

August 30 2025 Although I have an unexpected incident last time at here, but I still come back for other services. If I need a quick service (within 30’) for certain things of my car then I need to go somewhere else. I need to be patient for oil change with more check up and diagnosis. I appreciate Ms. Debra for her courtesy and respect. Her customer service is exceptional from my perspective. Thank you! June 02 2025 Came to shop 715 for state inspection. First one at 730, 820am still no inspection. Have to leave for next appointment. Very disappointed.

Shih-Chun Chang Edited 2 years ago

The AAA Fairfax had done an excellent job in changing oil, rotating tires, and performing extensive multi-point inspections of my Honda Civic with membership discount. The AAA auto service is trustworthy and commendable for the maintenance work. It is highly recommended.